The Importance of Customer Service

I don’t make a lot of random posts on this blog, but this one really struck me this week. In the past few days I have experienced two really great instances of customer service. The first was with the phone company. I know … who thinks the phone company could have good service? We’re moving our office, changing service, porting numbers, and several other maneuvers which seem to be complex things for the phone company to do. I spent an hour and a half on the phone with two different ladies who listened to what I wanted, explained several options of what I could do, and then clearly explained what was going to happen in the next few days with my phone service. One of them even gave me her direct phone number so that I can call her with any questions and avoid the dreaded automated attendant.

The second was an online service that facilitates logo design contests. We’re working on a new logo for Hi Def Pictures. Anyway, a couple of days after we started up our contest, a representative from the company actually called me. That’s right … on the phone. It was simply a quick call to thank me for my order, see if I had any questions, etc. There was no up-sell, just a merchant checking on a customer and saying thank you.

I suppose you could take it as disheartening that it takes so little to stand out. I mean, all these merchants had to do was communicate with their customer in a meaningful way. That’s it. Pretty simple. But I think it points to the fact that there are some companies who are trying their best to get it right. And now that they have, I’ve formed a solid positive impression of both of them.

So what does this mean for a video production company like Hi Def Pictures? It means if we’ve done business together in the recent past, you should expect a call from me. Want to go to lunch? I promise I won’t try to sell you anything.

Hi Def Pictures is moving

We’ve outgrown our Fountain Square studio, so the time has come for Hi Def Pictures to relocate. As of September 1, 2010 we will be in a new office space in Broadripple.
New contact info is below … pictures to come.

Hi Def Pictures
6507 Ferguson Street, Suite 102
Indianapolis, IN 46220
317-418-4051

Diving DVDs On Sale

While supplies last, we’re putting all four of our scuba diving DVDs on sale. You must order from our website to get the sale price of $10.00 + $5.00 shipping. DVDs will be shipped USPS Priority Mail, so the price is only good for US Domestic orders.

Hi Def Pictures Welcomes New Team Member

We’re proud to say we have a new team member here … Hank the dog. We adopted Hank from a lab rescue program in Cincinnati called Circle Tail. He’s a lab mix, about four months old, and quite possibly the best puppy we’ve ever met. He’ll be hanging around the office quite a bit, reminding us that it’s a good idea to have some play time now and then.

Angola Prison Visit

Today we made a scouting trip of sorts to the largest maximum security penitentiary in the United Sates, the Louisiana State Penitentiary at Angola. We’re working with our friends Rex Powers & Matt Mays on a potential TV series where Angola would serve as a primary location. Angola is like a city in itself. It’s basically an 18,000 acre farm that happens to have prisoners on it – more than 5000 of them. The inmates mostly stay in dormitory style housing, with only the troublemakers spending their time in one man cells. As long as they are physically able, the majority of prisoners work in jobs ranging from mechanics and auto body techs to cattle ranchers and field hands. Several Hollywood movies have been filmed here, including Dead Man Walking and Monster’s Ball. We hope to eventually be able to add our production to the list.

You can see more photos at our Facebook page.